1. Scope and Object of the General Conditions of the Store

The present General Conditions are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the CasaMãe Online Store Service by Patrícia Inês Encarnação Teixeira de Carvalho Rei, headquartered in Canada Nova do Pópulo nº92 9560-406 Lagoa, under tax identification number 237814064, designated by
CasaMãe.

The Service consists of making available, through the address www.acasamae.pt access to the Online Store which, in addition to providing information on a set of products and/or services, allows the User, electronically, to order the products disclosed therein, under the terms and conditions described herein.

The order of products must be placed by Users aged 18 (eighteen) years or older (individuals under the age of 18 must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the
obligations assumed.

2. Product Information and Contents

CasaMãe will do everything possible so that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right of free withdrawal – see point 9).

CasaMãe will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes that are difficult to control by CasaMãe, such as human errors or incidences in the computer systems, it is not possible to make any of the products available requests by the User. If any product is not available after placing the order, you will be notified by email or telephone. At that moment, you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment.

All information about price, products, specifications, promotional actions and services may be changed at any time by CasaMãe.

3. Responsibilities

3.1 All products and services sold on the CasaMãe Online Store are in accordance with Portuguese law.

3.2 The Store has adequate levels of security, however CasaMãe will not be responsible for any damages suffered by the User and/or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors outside the its control, namely, any deficiencies or failures caused by the communications network or communications services
provided by third parties, by the computer system, by the modems, by the connection software or eventual computer viruses or arising from the download (“download”) through of the service of infected files or containing viruses or other properties that may affect the User’s equipment. If, for any reason of error in accessing the website of the CasaMãe Online Store, it is impossible to provide the service, CasaMãe will not be responsible for any damages.

3.3 The consultations of data and information carried out within the scope of this Service, are presumed to be carried out by the User, CasaMãe declining any responsibility resulting from the abusive or fraudulent use of the information obtained.

3.4 CasaMãe will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to it by way of fraud or serious negligence.

3.5 CasaMãe is not responsible for losses or damages arising from non-compliance or defective performance of the Service when this is not directly or indirectly attributable to it by way of fraud or serious negligence, not being responsible in particular for (i) errors, omissions or other inaccuracies relating to information made available through the Service; (ii) damage caused by fault of the
User or third parties, including violations of intellectual property, (iii) non-compliance or defective compliance resulting from compliance with judicial decisions or administrative authorities or (iv) non-compliance or compliance defective that results from the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, outside the Motherhouse and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, decisions governments, strikes, earthquakes, floods or other natural cataclysms or other situations beyond the control of CasaMãe that prevent or jeopardize the fulfillment of obligations assumed.

3.6. CasaMãe does not guarantee that:

i) the Service is provided uninterruptedly, is secure, error-free or works infinitely;

ii) the quality of any product, service, information or any other material purchased or obtained through the Service meets any expectations of the User in relation to it;

iii) any material obtained in any way through the use of the Service is used at the risk and expense of the User, who is solely responsible for any damage caused to his system and computer equipment or for any loss of data resulting from this operation .

iv) no advice or information, whether oral or written, obtained by the User from or through the service will create any guarantee that is not expressed in these General Conditions.

3.7. The User accepts that CasaMãe cannot in any way be held liable for any damages, including, but not limited to, damages for loss of profits, data, contents, or any other losses (even if previously advised by the User about the possibility of the occurrence of such damages), resulting from:

i) the use or impossibility of using the Service;

ii) the difficulty in obtaining any substitute for goods/services;

iii) unauthorized access or modification of personal data bases.

4. Consumer Obligations

4.1. The user undertakes to:

i) Provide personal data and correct addresses;

ii) Do not use false identities;

iii) Respect the imposed order limits.

4.2. If any of the data is incorrect or insufficient, and for that reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the User, and CasaMãe declines any responsibility. In case the consumer violates any of these obligations, CasaMãe reserves the right to eliminate future purchases, block
access to the store, cancel the supply of any other services made available simultaneously by CasaMãe to the same User; and also not allow the User to access any of the services provided by CasaMãe in the future.

4.3. It is expressly forbidden to use the products and services purchased for commercial purposes, namely for the purpose of reselling goods.

5. Privacy and Protection of Personal Data

5.1. CasaMãe guarantees the confidentiality of all data provided by Users.

5.2. The personal data identified in the order form as being mandatory is essential for the provision of the Service by CasaMãe.

The omission or inaccuracy of the data provided by the User is their sole and entire responsibility and may give rise to refusal to provide the Service by CasaMãe.

5.3. The User’s personal data will be processed and stored by computer and are intended to be used by CasaMãe within the scope of the contractual and/or commercial relationship with the User.

5.4. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes set out in previous number, and for this purpose contact the entity responsible for the processing of personal data.

5.5. The Internet is an open network, whereby the User’s personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for the effect, and CasaMãe cannot be held responsible for such access and/or use.

6. Cancellation of orders

6.1 At the request of the User

The User may cancel his order by requesting it to CasaMãe via the telephone number or e-mail referring the order number, which will be accepted as long as it has not yet been processed. After processing, CasaMãe will try to deliver it, but the User has the option of not accepting it.

For the purpose of cancellation, the User must indicate the following data to CasaMãe:

a) Order number

b) NIF with which you placed the order and delivery address

By decision of CasaMãeCasaMãe reserves the right not to process orders when it verifies any inconsistency in the personal data presented or observes misconduct on the part of the buyer. CasaMãe reserves the right not to process any order or refund, in the event of errors in the values and/or characteristics of the products, when these result from technical problems or errors beyond the control of CasaMãe.

7.Warranty

7.1. All equipment available in the Store is duly certified by the competent international entities.

7.2. The equipment and accessories have a warranty period defined by the manufacturer, which in legal terms is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the warranty certificate and/or proof of purchase (invoice) duly completed.

7.3. Equipment that has exceeded the period defined by the manufacturer or has defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, poor handling, infiltration of moisture/liquids, use of accessories not covered by the warranty is considered outside the warranty conditions. originals and technical interventions by unauthorized personnel.

7.4. If the equipment breaks down, and if it is covered by the guarantee, the User may take it, together with proof of purchase and/or guarantee, to a technical assistance center of the brand.

7.5. The accessories covered by the guarantee, which break down, must be sent, with the respective proof of purchase and/or guarantee, to the following address:

HomeMother

Canada Nova do Pópulo nº 92 9560-406 Lagoa

10.1. Regardless of any prior or subsequent communication, CasaMãe may, at any time, and in its sole discretion, discontinue providing the Service and/or part of the Service to one or all Users.

10.2. CasaMãe also reserves the right to immediately suspend or terminate access to the Service in the following cases:

a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;

b) When CasaMãe ceases access to the Store, upon prior notice 15 days in advance of the date of cessation.

10.3. The suspension or termination of the Service by CasaMãe, under the terms of the previous numbers, does not matter the right of the User or third parties to any indemnity or other compensation, and CasaMãe cannot be held responsible or in any way encumbered, for any resulting
consequence of the suspension, annulment, cancellation of the Service.

10.4. In the situations described above, CasaMãe will notify the User, in advance, so that he can, if he so wishes, safeguard the content of his order viewing area within a period of 3 (three) working days from the sending of the e-mail or availability of the information on the main page of the Service.

11. Communications

11.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact .

11.2. The User agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or email address (“e-mail”) indicated in the ordering process.

At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the “Do not receive the Newsletter” option included in each Newsletter.

12. Technical Settings

12.1. Without prejudice to the provisions of the following number, CasaMãe may change the Service and/or the technical conditions for providing the same, as well as the respective rules of use, and must disclose such changes to the User at least 15 (fifteen) days in advance.

12.2. The version currently in force of these General Conditions and their annexes is available on the website www.acasamae.pt.

13. Complaints

13.1. The User may submit any contractual conflicts, to arbitration and mediation mechanisms that are or will be legally constituted, as well as complain to CasaMãe of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

13.2. The complaint must be presented within a maximum period of 30 (thirty) days, counted from the User’s knowledge of the facts, being registered in the information systems of CasaMãe, which must decide the complaint and notify the interested party within a maximum period of 30 (thirty) days. days from the date of receipt.

14. Applicable Law

The Contract is governed by Portuguese law.

15. Shipping costs

15.1 The cost of postage is calculated according to the weight of the products, destination and the total value of the order.

15.2. The value of the postage is indicated in the shopping cart before the final validation of the order, in the case of deliveries to mainland Portugal.

For deliveries outside mainland Portugal, the total cost of postage is calculated after the confirmation of the customer’s order to the email patricia.rei.birthkeeper@gmail.com.